Counters for Call Center service measurements for groups
Parsed from file BW-BroadworksApplicationServer.mib
Module: BW-BroadworksApplicationServer
Vendor: BroadSoft, Inc.
Module: BW-BroadworksApplicationServer
[Automatically extracted from oidview.com]
bwCFGNAGroupTable OBJECT-TYPE SYNTAX SEQUENCE OF BwCFGNAGroupEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION "Counters for Call Center service measurements for groups" ::= { callForwardGroupNoAnswer 5 }
OID | Name | Sub children | Sub Nodes Total | Description |
---|---|---|---|---|
1.3.6.1.4.1.6431.1.2.11.44.5.1 | bwCFGNAGroupEntry | 7 | 7 | Each row contains the service counters for the Call Forward Group No Answer service for each group in the system |
OID | Name | Sub children | Sub Nodes Total | Description |
---|---|---|---|---|
1.3.6.1.4.1.6431.1.2.11.44.1 | bwCFGNAForward | 0 | 0 | The number of times CFGNA has forwarded from one agent to another |
1.3.6.1.4.1.6431.1.2.11.44.2 | bwCFGNAOverflowForward | 0 | 0 | The number of times CGFNA rolls over to the first visited agent and the call forwards to the external destination |
1.3.6.1.4.1.6431.1.2.11.44.3 | bwCFGNAOverflowNoForward | 0 | 0 | The number of times CGFNA rolls over to the first visited agent and the call is either queued for call centers or given tempora… |
1.3.6.1.4.1.6431.1.2.11.44.4 | bwCFGNASPTable | 1 | 8 | Counters for Call Center service measurements for service providers |
1.3.6.1.4.1.6431.1.2.11.44.6 | bwCFGNAExternalForward | 0 | 0 | Number of times CFGNA External has forwarded a Hunt Group/Call Center call. |
1.3.6.1.4.1.6431.1.2.11.44.7 | bwCFGNAExternalNoForward | 0 | 0 | Number of times CFGNA External has given Temporarily Unavailable treatment to a Hunt Group/Call Center call. |