This table describes the Business Rules Engine (BRE) services
configured on this Device. The Business Rules Engine in MMCA
allows customers to define how the system will behave and then
execute scripts or business rules at runtime.
In Cisco Unified Expert Advisor application, a very limited Business
Rules Engine will be needed.
It will be required only to run pre-configured basic agent
scripts and contact scripts (queue to a given skill group and
then connect the call).
The following features are required of the BRE:
- Start a script
- Select a single AQ for a contact to be queued to, or a
multiple AQs for a resource to be made available.
- Request Resource
- Direct Call Control Requests to Client (CM)
- Receive and Handle Call Events (leg terminated, etc.)
- Receive and change individual agent availability
This table has a sparse dependent relationship with
Service Table and hence uses its index.
Parsed from file CISCO-MMODAL-CONTACT-APPS-MIB.mib
Module: CISCO-MMODAL-CONTACT-APPS-MIB
This table describes the Business Rules Engine (BRE) services
configured on this Device. The Business Rules Engine in MMCA
allows customers to define how the system will behave and then
execute scripts or business rules at runtime.
In Cisco Unified Expert Advisor application, a very limited Business
Rules Engine will be needed.
It will be required only to run pre-configured basic agent
scripts and contact scripts (queue to a given skill group and
then connect the call).
The following features are required of the BRE:
- Start a script
- Select a single AQ for a contact to be queued to, or a
multiple AQs for a resource to be made available.
- Request Resource
- Direct Call Control Requests to Client (CM)
- Receive and Handle Call Events (leg terminated, etc.)
- Receive and change individual agent availability
This table has a sparse dependent relationship with
Service Table and hence uses its index.
This table describes the Business Rules Engine (BRE) services
configured on this Device. The Business Rules Engine in MMCA
allows customers to define how the system will behave and then
execute scripts or business rules at runtime.
In Cisco Unified Expert Advisor application, a very limited Business
Rules Engine will be needed.
It will be required only to run pre-configured basic agent
scripts and contact scripts (queue to a given skill group and
then connect the call).
The following features are required of the BRE:
- Start a script
- Select a single AQ for a contact to be queued to, or a
multiple AQs for a resource to be made available.
- Request Resource
- Direct Call Control Requests to Client (CM)
- Receive and Handle Call Events (leg terminated, etc.)
- Receive and change individual agent availability
This table has a sparse dependent relationship with
Service Table and hence uses its index.
Parsed from file CISCO-MMODAL-CONTACT-APPS-MIB.my.txt
Company: None
Module: CISCO-MMODAL-CONTACT-APPS-MIB
This table describes the Business Rules Engine (BRE) services
configured on this Device. The Business Rules Engine in MMCA
allows customers to define how the system will behave and then
execute scripts or business rules at runtime.
In Cisco Unified Expert Advisor application, a very limited Business
Rules Engine will be needed.
It will be required only to run pre-configured basic agent
scripts and contact scripts (queue to a given skill group and
then connect the call).
The following features are required of the BRE:
- Start a script
- Select a single AQ for a contact to be queued to, or a
multiple AQs for a resource to be made available.
- Request Resource
- Direct Call Control Requests to Client (CM)
- Receive and Handle Call Events (leg terminated, etc.)
- Receive and change individual agent availability
This table has a sparse dependent relationship with
Service Table and hence uses its index.
cmmcaBreTable OBJECT-TYPE SYNTAX SEQUENCE OF CmmcaBreEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION "This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave and then execute scripts or business rules at runtime. In Cisco Unified Expert Advisor application, a very limited Business Rules Engine will be needed. It will be required only to run pre-configured basic agent scripts and contact scripts (queue to a given skill group and then connect the call). The following features are required of the BRE: - Start a script - Select a single AQ for a contact to be queued to, or a multiple AQs for a resource to be made available. - Request Resource - Direct Call Control Requests to Client (CM) - Receive and Handle Call Events (leg terminated, etc.) - Receive and change individual agent availability This table has a sparse dependent relationship with Service Table and hence uses its index." ::= { cmmcaServiceInfo 4 }
cmmcaBreTable OBJECT-TYPE SYNTAX SEQUENCE OF CmmcaBreEntry ACCESS not-accessible STATUS mandatory DESCRIPTION "This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave and then execute scripts or business rules at runtime. In Cisco Unified Expert Advisor application, a very limited Business Rules Engine will be needed. It will be required only to run pre-configured basic agent scripts and contact scripts (queue to a given skill group and then connect the call). The following features are required of the BRE: - Start a script - Select a single AQ for a contact to be queued to, or a multiple AQs for a resource to be made available. - Request Resource - Direct Call Control Requests to Client (CM) - Receive and Handle Call Events (leg terminated, etc.) - Receive and change individual agent availability This table has a sparse dependent relationship with Service Table and hence uses its index." ::= { cmmcaServiceInfo 4 }
Vendor: Cisco
Module: CISCO-MMODAL-CONTACT-APPS-MIB
[Automatically extracted from oidview.com]
cmmcaBreTable OBJECT-TYPE SYNTAX SEQUENCE OF CmmcaBreEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION "This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave and then execute scripts or business rules at runtime. In Cisco Unified Expert Advisor application, a very limited Business Rules Engine will be needed. It will be required only to run pre-configured basic agent scripts and contact scripts (queue to a given skill group and then connect the call). The following features are required of the BRE: - Start a script - Select a single AQ for a contact to be queued to, or a multiple AQs for a resource to be made available. - Request Resource - Direct Call Control Requests to Client (CM) - Receive and Handle Call Events (leg terminated, etc.) - Receive and change individual agent availability This table has a sparse dependent relationship with Service Table and hence uses its index." ::= { cmmcaServiceInfo 4 }
cmmcaBreTable OBJECT-TYPE SYNTAX SEQUENCE OF CmmcaBreEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION "This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows customers to define how the system will behave and then execute scripts or business rules at runtime. In Cisco Unified Expert Advisor application, a very limited Business Rules Engine will be needed. It will be required only to run pre-configured basic agent scripts and contact scripts (queue to a given skill group and then connect the call). The following features are required of the BRE: - Start a script - Select a single AQ for a contact to be queued to, or a multiple AQs for a resource to be made available. - Request Resource - Direct Call Control Requests to Client (CM) - Receive and Handle Call Events (leg terminated, etc.) - Receive and change individual agent availability This table has a sparse dependent relationship with Service Table and hence uses its index." ::= { cmmcaServiceInfo 4 }
| OID | Name | Sub children | Sub Nodes Total | Description |
|---|---|---|---|---|
| 1.3.6.1.4.1.9.9.664.1.6.4.1 | cmmcaBreEntry | 28 | 28 | Each Entry represents a configured BRE service. The cmmcaServiceTable index indexes this table. |
| OID | Name | Sub children | Sub Nodes Total | Description |
|---|---|---|---|---|
| 1.3.6.1.4.1.9.9.664.1.6.1 | cmmcaRmTable | 1 | 13 | This table describes the Resource Manager (RM) Service instances configured on this Device. The Resource Manager (RM) is responsi… |
| 1.3.6.1.4.1.9.9.664.1.6.2 | cmmcaCmTable | 1 | 28 | This table describes CM instances configured on this Device. The Contact Manager (CM) service is responsible for the handling of… |
| 1.3.6.1.4.1.9.9.664.1.6.3 | cmmcaRdaTable | 1 | 10 | This table lists all Resource Desktop Adapter services configured on this Device. The Resource Desktop Adapter (RDA) is used by … |
| 1.3.6.1.4.1.9.9.664.1.6.5 | cmmcaWaTable | 1 | 36 | This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching… |
| 1.3.6.1.4.1.9.9.664.1.6.6 | cmmcaMpaTable | 1 | 26 | This table describes MPA services configured on this Device. The Media Platform Adapter is a media platform for SIP calls: - SI… |
| 1.3.6.1.4.1.9.9.664.1.6.7 | cmmcaRaTable | 1 | 17 | This table describes Reporting Adapter (RA) services configured on this Device. Reporting adapters listen to event stream that a… |
| 1.3.6.1.4.1.9.9.664.1.6.8 | cmmcaRsTable | 1 | 27 | This table describes Reporting Subsystem(RS) services configured on this Device. Reporting Subsystem (RS) receives reporting mes… |
| 1.3.6.1.4.1.9.9.664.1.6.9 | cmmcaIcmgwTable | 1 | 19 | This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the G… |