This table describes ICM Gateway(ICMGW) services configured on
this Device. The ICM Gateway talks to the ERS PG of ICM over
the GED-188 (ACMI) protocol. It sends agent state information to
the ICM so that the ICM knows whether or not to route calls to
Cisco Unified Expert Advisor and if so to which skill groups, i.e.
assignment queues. Another critical function is to allow translation
routing of calls from ICM and getting call context information
from those calls into CUEA.
Unlike a conventional ACD, the ICM Gateway doesnt track
individual calls and generate every call event to the PIM.
Instead, it relays agent status events to the ERS PG, and the
PG is then able to fabricate real-time agent/skill-group
reports and sends to the ICM Central Controller. The ICM Gateway also
forwards call termination details to the PG and based on those
the modified OPC at the PG can create half-hour reports.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index.
Parsed from file CISCO-MMODAL-CONTACT-APPS-MIB.mib
Module: CISCO-MMODAL-CONTACT-APPS-MIB
This table describes ICM Gateway(ICMGW) services configured on
this Device. The ICM Gateway talks to the ERS PG of ICM over
the GED-188 (ACMI) protocol. It sends agent state information to
the ICM so that the ICM knows whether or not to route calls to
Cisco Unified Expert Advisor and if so to which skill groups, i.e.
assignment queues. Another critical function is to allow translation
routing of calls from ICM and getting call context information
from those calls into CUEA.
Unlike a conventional ACD, the ICM Gateway doesnt track
individual calls and generate every call event to the PIM.
Instead, it relays agent status events to the ERS PG, and the
PG is then able to fabricate real-time agent/skill-group
reports and sends to the ICM Central Controller. The ICM Gateway also
forwards call termination details to the PG and based on those
the modified OPC at the PG can create half-hour reports.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index.
This table describes ICM Gateway(ICMGW) services configured on
this Device. The ICM Gateway talks to the ERS PG of ICM over
the GED-188 (ACMI) protocol. It sends agent state information to
the ICM so that the ICM knows whether or not to route calls to
Cisco Unified Expert Advisor and if so to which skill groups, i.e.
assignment queues. Another critical function is to allow translation
routing of calls from ICM and getting call context information
from those calls into CUEA.
Unlike a conventional ACD, the ICM Gateway doesnt track
individual calls and generate every call event to the PIM.
Instead, it relays agent status events to the ERS PG, and the
PG is then able to fabricate real-time agent/skill-group
reports and sends to the ICM Central Controller. The ICM Gateway also
forwards call termination details to the PG and based on those
the modified OPC at the PG can create half-hour reports.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index.
Parsed from file CISCO-MMODAL-CONTACT-APPS-MIB.my.txt
Company: None
Module: CISCO-MMODAL-CONTACT-APPS-MIB
This table describes ICM Gateway(ICMGW) services configured on
this Device. The ICM Gateway talks to the ERS PG of ICM over
the GED-188 (ACMI) protocol. It sends agent state information to
the ICM so that the ICM knows whether or not to route calls to
Cisco Unified Expert Advisor and if so to which skill groups, i.e.
assignment queues. Another critical function is to allow translation
routing of calls from ICM and getting call context information
from those calls into CUEA.
Unlike a conventional ACD, the ICM Gateway doesnt track
individual calls and generate every call event to the PIM.
Instead, it relays agent status events to the ERS PG, and the
PG is then able to fabricate real-time agent/skill-group
reports and sends to the ICM Central Controller. The ICM Gateway also
forwards call termination details to the PG and based on those
the modified OPC at the PG can create half-hour reports.
This table has a sparse dependent relationship with
cmmcaServiceTable and hence uses its index.
cmmcaIcmgwTable OBJECT-TYPE SYNTAX SEQUENCE OF CmmcaIcmgwEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION "This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state information to the ICM so that the ICM knows whether or not to route calls to Cisco Unified Expert Advisor and if so to which skill groups, i.e. assignment queues. Another critical function is to allow translation routing of calls from ICM and getting call context information from those calls into CUEA. Unlike a conventional ACD, the ICM Gateway doesnt track individual calls and generate every call event to the PIM. Instead, it relays agent status events to the ERS PG, and the PG is then able to fabricate real-time agent/skill-group reports and sends to the ICM Central Controller. The ICM Gateway also forwards call termination details to the PG and based on those the modified OPC at the PG can create half-hour reports. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index." ::= { cmmcaServiceInfo 9 }
cmmcaIcmgwTable OBJECT-TYPE SYNTAX SEQUENCE OF CmmcaIcmgwEntry ACCESS not-accessible STATUS mandatory DESCRIPTION "This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state information to the ICM so that the ICM knows whether or not to route calls to Cisco Unified Expert Advisor and if so to which skill groups, i.e. assignment queues. Another critical function is to allow translation routing of calls from ICM and getting call context information from those calls into CUEA. Unlike a conventional ACD, the ICM Gateway doesnt track individual calls and generate every call event to the PIM. Instead, it relays agent status events to the ERS PG, and the PG is then able to fabricate real-time agent/skill-group reports and sends to the ICM Central Controller. The ICM Gateway also forwards call termination details to the PG and based on those the modified OPC at the PG can create half-hour reports. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index." ::= { cmmcaServiceInfo 9 }
Vendor: Cisco
Module: CISCO-MMODAL-CONTACT-APPS-MIB
[Automatically extracted from oidview.com]
cmmcaIcmgwTable OBJECT-TYPE SYNTAX SEQUENCE OF CmmcaIcmgwEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION "This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state information to the ICM so that the ICM knows whether or not to route calls to Cisco Unified Expert Advisor and if so to which skill groups, i.e. assignment queues. Another critical function is to allow translation routing of calls from ICM and getting call context information from those calls into CUEA. Unlike a conventional ACD, the ICM Gateway doesnt track individual calls and generate every call event to the PIM. Instead, it relays agent status events to the ERS PG, and the PG is then able to fabricate real-time agent/skill-group reports and sends to the ICM Central Controller. The ICM Gateway also forwards call termination details to the PG and based on those the modified OPC at the PG can create half-hour reports. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index." ::= { cmmcaServiceInfo 9 }
cmmcaIcmgwTable OBJECT-TYPE SYNTAX SEQUENCE OF CmmcaIcmgwEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION "This table describes ICM Gateway(ICMGW) services configured on this Device. The ICM Gateway talks to the ERS PG of ICM over the GED-188 (ACMI) protocol. It sends agent state information to the ICM so that the ICM knows whether or not to route calls to Cisco Unified Expert Advisor and if so to which skill groups, i.e. assignment queues. Another critical function is to allow translation routing of calls from ICM and getting call context information from those calls into CUEA. Unlike a conventional ACD, the ICM Gateway doesnt track individual calls and generate every call event to the PIM. Instead, it relays agent status events to the ERS PG, and the PG is then able to fabricate real-time agent/skill-group reports and sends to the ICM Central Controller. The ICM Gateway also forwards call termination details to the PG and based on those the modified OPC at the PG can create half-hour reports. This table has a sparse dependent relationship with cmmcaServiceTable and hence uses its index." ::= { cmmcaServiceInfo 9 }
| OID | Name | Sub children | Sub Nodes Total | Description |
|---|---|---|---|---|
| 1.3.6.1.4.1.9.9.664.1.6.9.1 | cmmcaIcmgwEntry | 18 | 18 | Each Entry represents a configured ICMGateway (ICMGW). Each entry is indexed by the index of cmmcaServiceTable. |
| OID | Name | Sub children | Sub Nodes Total | Description |
|---|---|---|---|---|
| 1.3.6.1.4.1.9.9.664.1.6.1 | cmmcaRmTable | 1 | 13 | This table describes the Resource Manager (RM) Service instances configured on this Device. The Resource Manager (RM) is responsi… |
| 1.3.6.1.4.1.9.9.664.1.6.2 | cmmcaCmTable | 1 | 28 | This table describes CM instances configured on this Device. The Contact Manager (CM) service is responsible for the handling of… |
| 1.3.6.1.4.1.9.9.664.1.6.3 | cmmcaRdaTable | 1 | 10 | This table lists all Resource Desktop Adapter services configured on this Device. The Resource Desktop Adapter (RDA) is used by … |
| 1.3.6.1.4.1.9.9.664.1.6.4 | cmmcaBreTable | 1 | 29 | This table describes the Business Rules Engine (BRE) services configured on this Device. The Business Rules Engine in MMCA allows… |
| 1.3.6.1.4.1.9.9.664.1.6.5 | cmmcaWaTable | 1 | 36 | This table lists the Work Assigner(WA) Service instances configured on this Device. The Work Assigner is responsible for matching… |
| 1.3.6.1.4.1.9.9.664.1.6.6 | cmmcaMpaTable | 1 | 26 | This table describes MPA services configured on this Device. The Media Platform Adapter is a media platform for SIP calls: - SI… |
| 1.3.6.1.4.1.9.9.664.1.6.7 | cmmcaRaTable | 1 | 17 | This table describes Reporting Adapter (RA) services configured on this Device. Reporting adapters listen to event stream that a… |
| 1.3.6.1.4.1.9.9.664.1.6.8 | cmmcaRsTable | 1 | 27 | This table describes Reporting Subsystem(RS) services configured on this Device. Reporting Subsystem (RS) receives reporting mes… |